Wednesday, June 1, 2011

One crazy helluva day

June 1st- The morning starts off like any ordinary morning where I wake up read the newspaper sipping my coffee
     
and then rushing off for a walk and then coming back having a shower and then leaving for office as soon as Im done with breakfast. Then moving on the long and lunatic ride to office which is surrounded with cars trucks buses autos and what nots  whirring past me and a whole lot of cacophony. The journey would actually last for a good 45 minutes to an hour. On reaching office getting ready for the day after turning on my system is a mundane practise.


 Here comes the excitement, after call upon call, a call that got me all excited and scared was here. A customer saying that his debit card broke and he wants to apply for a new one.

The process looks simple, hotlisting and then blocking the card. However this particular day it was not meant to be. firstly the validation process took time after 3-4 failed attempts and customers temperature rising up, the successful attempt came next. Then another 3-4 failed attempts to hotlist the card followed with the customer almost ready to explode like a provoked Dragon,

it took a lot of pacifying to douse the inner flames the customer was oozing with but nonetheless the flame gave way to success and a series of thank yous. As I recollect every failed attempt today sweat pours down my face sending a chill up my spine.

WELCOME TO MY WORLD
Unthinkable, Unpredictable UNIMAGINABLE !!!

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